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NYSC EMBRACES SERVICOM

BACKGROUND

The National Youth Service Corps was established in 1973 by Decree No.24 of 22nd May, 1973. The Scheme was conceived after the civil war of 1967 as a means to concretize the Federal government agenda of reconciliation, rehabilitation and reconstruction for national integration. .

  1. The National Youth Service by its mandate was inaugurated to provide service in the areas of national integration and mobility of labour.
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  2. It mobilizes Nigerian graduate youths who are sent to all geographical regions of the country to serve.
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  3. The scheme is prepared to serve its customers through the following:
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    1. Mobilization of corps members.
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    2. Orientation of corps members.
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    3. Posting of corps members to places of primary assignment.
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    4. Participation of corps members in Community Development Service.
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    5. Participation of corps members in Skills acquisition and entrepreneurial development.
    6. Winding-up and passing out of Corps members.
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  4. • This charter will acquaint stakeholders and clients of the services rendered by the NYSC viz:
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    1. Vision of organization.
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    2. Mission of organization
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    3. Services rendered
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    4. List of Customers
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    5. Performance target.
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    6. Expectation and obligations of customers, staff and Management.
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    7. Complaints/grievance redress
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    8. Stakeholders participation in service
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    9. Special needs provisions
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    10. Existing limitations.
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  5. This document is presented to serve as a guide to our numerous customers and clients and enlighten them of the services the scheme renders and how to access such services. It is hoped that our clients/stakeholders will find this document invaluable.
    6. VISION AND MISSION STATEMENT
    1. VISION STATEMENT:

      2. To develop a scheme that is dynamic enough to meet new challenges and become the leading light of youth organizations in Africa.

    2. MISSION STATEMENT:

      3. To mobilize and groom Nigerian youths for the promotion of national unity, sustainable development, self-reliance and prepare them for the challenges of leadership.

    CORE VALUES
    1. Patriotism
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    2. Integrity
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    3. Efficiency
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    4. Commitment
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    5. Team Work
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    MANDATE

    The Mandate of the scheme is as contained in the National Youth Service Corps Act 1993.

    1. To promote National unity and development.
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    2. To inculcate discipline in Nigerian youths.
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    3. To develop common ties among our youths.
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    4. To expose our youths to the mode of living of the people in different parts of the Country in order to remove prejudices, alienation and ignorance, and confirm at first hand, the many similarities among the various ethnic groups.
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    The fulfillment of these objectives constitutes our overall goals, which in fact, informs both our vision and mission statements.

    SERVICES RENDERED BY THE NYSC

    Please read the functions of the NYSC Departments and Units from the Home Page

    SERVICOM – Service Delivery Section:

    Operational Hours

    1. Monday - Friday
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    2. 8.00am - 4.oopm
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    3. During the three (3) weeks Orientation Course 24 hours daily, Weekends inclusive
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    LIST OF CUSTOMERS

    The Clientele of the National Youth Service Corps includes:

    1. Corps Members
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    2. Corps producing institutions, i.e. Universities, Polytechnics, Monotechnics etc. (both local and foreign).
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    3. Federal, State and Local governments
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    4. Public and Private organizations
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    5. Foreign Missions
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    6. Voluntary and Non-Governmental Organizations
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    7. Post Primary and Tertiary Institutions
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    8. Banks, Insurance and other Financial Institutions
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    9. Oil and Multi-National Companies
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    10. Contractors
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    11. Armed Forces
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    12. Department of State Security Service (DSS)
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    13. Law enforcement Agencies
    14. Citizenship and Leadership Training Centre
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    15. Red Cross
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    16. International Donor Agencies such as UNDP, UNICEF, etc
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    17. Traditional Institutions
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    18. Religious Organizations
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    19. Media Organizations
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    20. Health and Medical Institutions
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    21. Professional bodies such as NBA, NMA, ICAN etc.
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    22. Nigerian Public
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    23. Staff of the scheme
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    Performance Targets

    The National Youth Service corps has resolved to improve from its achieved average target of 75% in 2005 to the following by the year 2020:

    1. Ninety percent (90%) error – proof mobilization of all eligible Nigerian Youth into the National Service subject to provision of the required fund for this exercise by government.
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    2. Achieve seventy percent (70%) reduction in concessional posting request.
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    3. Achieve ninety-five (95%) percent orientation of eligible Nigerian Youths mobilized for National Service.
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    4. Achieve seventy-five percent (75%) even distribution of corps members to places of primary assignment.
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    5. Achieve eighty five percent (85%) of corps participation in the development of host communities.
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    6. Achieve ninety percent (90%) in the instilling of discipline in corps members in any given service year.
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    7. Achieve eighty percent (80%) inspection of corps locations.
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    8. Achieve eighty five percent (85%) provision of corps welfare services.
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    9. Achieve ninety percent (90%) cooperation with corps employers.
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    10. Achieve ninety percent (90%) prompt payment of approved claims, allowances and other entitlements.
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    11. Achieve ninety percent (90%) enlightenment of the public on the activities of NYSC through the media.
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    12. Achieve eighty percent (80%) reduction in litigation against the scheme through arbitration and mediation.
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    13. Achieve ninety five percent (95%) monitoring and execution of contracts through the due process mechanism.
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    14. Achieve ninety-five (95%) collaboration with donor agencies and corps producing institutions.
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    15. Achieve ninety - five percent (95%) cordial relationship with the Stakeholders and the public.
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    16. Achieve ninety-five percent (95%) improvement in the supply of adequate quality materials for camp use, especially kit item
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    GRIEVANCE /REDRESS MECHANISM

    In the event of service failure at any of our service windows, an aggrieved person(s) could direct his/her complaints in writing, telephone calls or personal visits to the following officers at the NYSC Directorate Headquarter Maitama Abuja.

    1. A.S. IDOWU (MRS) NODAL OFFICER SERVICE DELIVERY UNIT 09036215548 08138137889 @ Twitter: E-mail: [email protected]; [email protected]
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    2. • DIRECTOR-GENERAL BRIG. GEN. SZ KAZAURE FSS, MSS, PSC (+) fdc. 08032542779. @ Twitter: E-mail: [email protected] .
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    NOTE:

    Categories of redress are based on the nature of service failure. The scheme do tender apology to their customers whenever service fails. Also repeat of service such as correction of errors on Certificate of National Service or re-production of Certificate of National Service, omission of corps members’ name on the payment voucher as the case maybe.

    STAKEHOLDER’S PARTICIPATION IN SERVICE

    The National Youth Service Corps with the cooperation of its stakeholders which include corps producing institutions, the Army, the Police DSS,NSCDC, Man’ O’ War, the Red Cross, State/Local governments and corps employers, is under obligation to deliver effective services to its customers. The scheme has put in place stakeholders forum to interact with our numerous clients. These are: The pre-mobilization workshop held thrice every year and Student Affairs officers from all corps producing Institutions in the country attend. The pre-orientation workshop also holds three times in a year and various stakeholders like the Army, Police, SSS, Man ‘O’ War etc. attend. The workshops are held primarily to brainstorm with our numerous clients and stakeholders to fashion out cutting-edge services for the scheme. However, for the scheme to actualize its goals stakeholders must play their roles. viz.

    1. Corps producing institutions:- Timely submission of data of prospective corps members to the corps mobilization department within two (2) months before the commencement of orientation.
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    2. Corps members –Accept posting in good faith and report promptly to place of primary assignment in the state immediately after the closing ceremony of the orientation course.
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    3. Government (Federal, State, Local Government) provide statutory support like subvention, orientation camps, transit/corpers lodge, office accommodation etc as prescribed in the NYSC Act.
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    4. Corps employers:- Submit promptly at least two weeks before commencement of orientation course request for corps members. They are also expected to accept corps members posted to them and provide accommodation, transportation and health care.
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    5. In the absence of accommodation and transportation an employer is required to pay adequate allowance in lieu of both.
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    6. An employer is also expected to provide the necessary orientation and counseling to corps members in his employ and also adequately utilize their services.
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    7. Employers and corps members should note that permission to travel out of the State can only be granted by the State Coordinator.
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    8. Employer of corps members are also expected to render periodic evaluation reports on the activities of their corps members.
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    9. The Nigerian Army is expected to play its role of ensuring discipline and training the corps members in drills and physical exercises during the orientation course and passing out/winding up exercises.
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    10. The Nigeria police is expected to maintain adequate security during the orientation program and even after.
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    11. The department of state Security Service is expected to provide necessary intelligence reports on acts capable of breaching the peace during the orientation course.
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    12. The citizenship and leadership training Center (Man “O” war) is expected to provide the necessary leadership training to corps members.
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    13. The Nigerian Red Cross expectedly is to provide first aid service to corps members and also training in this respect.
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    RESPONSE TIME TO COMPLAINTS

    All general complaint(s) received will be addressed and complainant(s) informed of action taken within 14 days of receipt of complaint. EXCEPT

    1. Correction of errors on Certificate of National Service.
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    2. Authenticate Loss of Certificate of National Service
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    3. Verification of Certificate of National Service
      4.   Which action will be taken within 30days.
    Special Needs Provision

    The Scheme provides special considerations for the following categories of persons:

    1. The physically challenged are assigned to areas where their condition cannot limit their performance during the service year.
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    2. Corps members with life threatening health related problems like heart disease, physically challenged, mental illness etc. are relocated to where they can access medical and other necessary attention
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    3. Married women are relocated to their husbands’ places of domicile on presentation of relevant documents, like marriage certificate, proof of change of name and a letter indicating place of domicile of husband.
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    4. Female corps members who get married during the service year enjoy this privilege by presenting relevant documents. (As above).
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    5. Corps members who give birth during the service year are entitled to maternity leave as stipulated in the Bye-laws of the Scheme.
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    Existing Limitation

    The following are existing Limitations

       
    1. Inadequate funding produces low job output and poor logistic support.
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    2. Late and wrong submission/omission of expected inputs from corps producing institutions, etc.
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    3. Undue influence in concessional posting/relocation of corps members. This has a negative effect on the operations of the scheme.
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    4. Inadequate infrastructure in some Orientation Camps/State Secretariat
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    NYSC EXPECTATION FROM CUSTOMER/CLIENTS AND MANAGEMENT

    MOBILIZING ELIGIBLE YOUTH

       
    1. Prompt submission of mobilization data from corps producing institutions.
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    2. After uploading of data by corps producing institutions, the prospective corps members (PCM) now register online via NYSC portal www.nysc.org.ng.
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    3. Orientation course: The NYSC and collaborating agencies like the Army, Police, Man “O” war, DSS(Department of State Security Service), NSCDC (Nigerian Security and Civil Defence Corps), and Red Cross are to ensure efficient training of corps members.
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    4. Corps inspection: Corps employers are enjoined to ensure that corps members remain in their places of posting delivering effective and high quality service.
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    5. Community Development services: The host community is to identify the needs of the community while volunteers sponsor the execution of the project by corps members.
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    6. Prompt payment of claims: The three tiers of Government as well as corps employers must ensure prompt payment of claims and allowances of corps members.
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    7. Contractors/Suppliers are expected to provide quality products (Kit items etc) as stipulated in contractual agreement.
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    8. Provision of permanent orientation camps, transit camps, corpers lodge and logistics by the government.
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    9. Management of the scheme is expected to provide the necessary leadership and the provision of logistics for the scheme.
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    10. Staff of the scheme is expected to work conscientiously and monitor corps members. They are expected to lead by example, guide, commend and admonish corps members when necessary.
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    Charter Review

    Due to the exigencies of service and the peculiar modus-operandi of the scheme, this charter will be subject to review yearly

    FOR FURTHER INFORMATION ABOUT NYSC

    The scheme as part of making information dissemination available round the clock for its numerous customers has put in place 24 hours customer relations information portal viz:-

       
    1. www.nysc.gov.ng for general information on NYSC scheme
    2. www.nysc.org.ng for online registration for prospective Corps Members.
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    3. For any complaints in case of distress call NYSC Distress Call Centre: (0700 call NYSC) = 0700022556972.
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    4. Also customers can reach us through the following lines:
    5. Call Centre Lines: 09065250174, 07052374757
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    6. [email protected], [email protected], [email protected]
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    ADDITIONAL INFORMATION ON GRIEVANCE REDRESS MECHANISM DEPARTMENTAL ADDRESS

    Please check the Departments and Units on the Home Page

    STATE SECRETARIATS GRIEVANCE MECHANISM

    Please check the NYSC State/FCT Secretariats Addresses on the Home Page